COVID-19 Update - 15th May 2020
Following the latest Government advice regarding leisure pursuits, we are now able to welcome back our boat owners from Friday 15th May.
When visiting the marina please adhere to Government guidance at all times and the procedures which are in place to facilitate a safe environment for both customers and staff. All guidance is in addition to our standard terms and conditions.
We’re following the latest guidance therefore further operational changes will take place over the coming weeks and months. The Government does not allow overnight stays in second homes or holiday accommodation, please do not stay on site overnight and vacate your boat by 4pm.
Before You Travel
On Your Boat
Leaving Your Berth and Mooring Up
On The Marina
We ask you to refrain from direct contact with our staff. Enquiries can be made by phone, email or through our website. Members of our team who are working on site should not be approached.
Our staff have been amazing and we are grateful to them for looking after your boats and the marina throughout the lockdown and continuing to do so as restrictions are eased. Please respect them both in terms of social distancing and when communicating at all times.
We have already said how grateful we are to our marina team but we are also very grateful to you for your support. Thank you for bearing with us through the ever-changing guidelines. We are looking forward to having you back when you’re ready to visit.
At all times please follow the current government guidance to help stop the spread of Coronavirus, respect other users of the marina and our local community.
Can I park at the Marina?
Yes, please use the marina car-park as normal being mindful of those around you.
Can my friends visit my boat?
No, at the moment friends and family, other than those you live with, should not be visiting you whilst you are at the Marina. Be aware of Government Guidance on public gatherings; at the moment you can meet 1 other person from outside your household if you are outdoors, whilst adhering to social distancing regulations. Public gatherings of more than 2 people from different households are prohibited.
Can I get diesel and a pump out?
Diesel and pump-outs are available. Only one boat on the service quay at any time, please call the marina to confirm the quay is free prior to moving your boat. Do not refuel or take fuel cans onto the jetties.
How do I buy chandlery items?
We’re operating a click and collect service. Please email reception on firstname.lastname@example.org or call 07748 036638. Payment will be taken over the phone and your items will be ready for collection at an agreed time.
Can I view sales boats or list my boat for sale?
Boat viewings and listings are available by appointment only. Procedures are in place to facilitate safe viewings. Please contact email@example.com or phone 07585 956804 to discuss your enquiry. All listings are available to view on our website www.lakelandleisureboatsales.c...
Can we help instead?
If you cannot safely travel to perform security checks on your boat, or would rather not, we will provide checks on your boat upon request; please email firstname.lastname@example.org to arrange this if you have a particular concern about your boat.
If any activity cannot be undertaken safely, with social distancing measures being implemented, it should not take place. No watersports are to take place within the marina.
Marina Office Opening Times
Tuesday to Saturday, 9am - 4pm
Essential Services Available
Please note we are only accepting payment by card at this time.
On 10 May, the Government changed their COVID-19 guidance from Stay Home to:
Stay Alert, Control The Virus, Save Lives
We can all help control the virus if we all stay alert. This means you must:
For further details, please visit www.gov.uk/coronavirus
Changes Due To COVID-19
The safety and welfare of our employees, customers and community remains our utmost priority. We have therefore implemented the following safety measures. We ask that you take the necessary precautions to help us to minimise the spread of this pandemic.
Our brokerage service is still operating with our sales team working from home. All boat sales listings are available to view online and our sales advisors are contactable via email and phone. Viewings are available by appointment. If you're looking to sell your boat, please contact Anthony at email@example.com
Please be aware that our response times may be a little longer than usual due to reduced staffing levels.
We would like to express our gratitude to our dedicated team who have continued to provide services throughout the COVID-19 pandemic and are continuing to do so. Please be considerate to our employees at this difficult time and most importantly respect social distancing.
Thank you to our customers for assisting us in getting through these unprecedented times, we hope you and your families stay safe and well.
If you have any enquiries, we can be contacted at firstname.lastname@example.org or alternatively call 01829 771742.
Anyone who meets one of the following criteria should not visit the Marina:
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